At IT Store, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, we offer a return policy to make things right.
Return Eligibility: We accept returns of products that are defective or damaged at the time of delivery, or if you received the wrong item. We do not accept returns for products that have been opened, used, or are not in their original packaging.
Return Process: To initiate a return, please contact our customer service team within 14 days of receiving your order. We will provide you with instructions on how to return the item and a return shipping label if applicable.
Refunds: Refunds will be issued in the original form of payment. Refunds will be processed within 5-7 business days of receiving the returned item.
Shipping Fees: We will refund the cost of shipping if the return is a result of our error (i.e. you received the wrong item or a defective item). If the return is not a result of our error, you will be responsible for the cost of shipping.
Warranty: All products sold on our website come with a manufacturer’s warranty. If you have any issues with a product, please contact us and we will assist you in getting the warranty claim process started.
Changes to Return Policy: We reserve the right to make changes to our return policy at any time. Your continued use of the website following any changes signifies your acceptance of these new terms.
We want to ensure that you are completely satisfied with your purchase. If you have any questions or concerns about our return policy, please contact us.